Thank you for this opportunity to share my experience with Luke and PSMT.  Our HOA has recently been increased.  As I attempted to change my monthly auto draft, my bank had made a mistake in reference to this issue.  They really didn't offer a solution to the matter.  I am a Senior Citizen and not very savvy on these matters. I really was very doubious about getting assistance from PSMT, especially on a Friday afternoon! However, to my surprise after leaving my contact information a wonderful young man named Luke, came to my rescue!  He was kind, patient and knowledgeable concerning the issue I was struggling with.  The matter  was resolved in a brief amount of time. Luke certainly revealed he had great leadership abilities.  I suggest management take a look at this review and consider a promotion for this outstanding young man!  Luke is a great asset to PSMT!!  Better consider my suggestion before another company hears about him, and makes a better offer!
  
 
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 Phyllis Grounds 
 
 
 
 
  
 
 
  
I had to reach out to management about a billing situation on behalf of my parents. My parents are older and don't speak any english so they were having difficulties getting into the payment portal to correct their billing frequency. I was able to get a response in about a day or so from Ms. Kiley Lewis and their accounting gal Carla. They corrected the payment frequency and submitted a request for a refund for the excessive credit balance. Very efficient and kind folks!
  
 
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 angela 
 
 
 
 
  
 
 
  
Previously left a negative review, but I think that this company is doing the best they can with the crappy situation they inherited with our neighborhood from the former property manager. Zack, our community manager, is a really nice guy and pretty pleasant to deal with in person. One of our neighborhoods complaints is how outrageous our HOA fee is, we have to remember this is not set for by the property manager. Also Zack has kept his word from a year ago to do things to make our community better. Communication could still improve a bit but it's hard to be on the phones when you're out working in the communities everyday - that's a "not enough manpower" problem. Hoping this company continues to make where we live a little more enjoyable.
  
 
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 Misti Settles